Refund & Cancellation Policy

Platform: https://russiancenter.in
Last updated: 03 January 2026

This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform. This document includes business details and context for reference.

1) Business Details

Platform Owner: Waymaker Guidance

Registered Office: 2nd Floor, Building No. 55, Westend Marg, Saidulajab, New Delhi – 110030

2) Cancellations

Cancellations will only be considered if the request is made within 5 days of placing the order.
However, cancellation requests may not be entertained if the orders have been communicated to the sellers/merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.

3) Perishable Items

Waymaker Guidance does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund/replacement can be made if the user establishes that the quality of the product delivered is not good.

4) Damaged / Defective Items

In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/merchant listed on the Platform has checked and determined the same at its own end.
This should be reported within 5 days of receipt of products.

5) Product Not as Described

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 5 days of receiving the product. The customer service team, after looking into your complaint, will take an appropriate decision.

6) Manufacturer Warranty

In case of complaints regarding products that come with a warranty from the manufacturers, please refer the issue to them.

7) Refund Processing Timeline

In case of any refunds approved by Waymaker Guidance, it will take up to 15 days for the refund to be processed to you. Refunds will be processed to the original payment method, wherever applicable.

8) Contact

For cancellation/refund requests, please contact us using the support/contact details provided on this website.